The Role of the Housing Officer : CIH Training Event

Housing officers and frontline staff can be a housing provider’s biggest asset when it comes to realising the sector’s core purpose, building trust and knowledge of household circumstances through connections and relationships with tenants and building on-the-ground knowledge of housing stock.

Following the tragic death of Awaab Ishak in Rochdale, as housing professionals we must ask what we can do better to increase professionalism? What skills, values, behaviours, and knowledge does that require?

In this housing management masterclass we will hear from a diverse panel of speakers with experience of the housing officer role, with tenant perspectives on what a good service looks like to them.