Prevention and Management of Aggression and Violence at Work
No dates are currently scheduled for this listing
During the course of their work staff, in the Housing Sections of Local Authorities, are sometimes faced with the situation of dealing with aggressive or violent people. This course has been designed to help delegates understand aggression in other people and develop techniques for dealing with aggressive or violent situations.
This course is offered as part of the National Housing Training & Development Programme.
Delivered by:
Institute of Public Administration
Ballsbridge
Dublin 4
D04 TC62
Email: training@ipa.ie
Telephone: (01) 2403666
Web site: http://www.ipa.ie
Details:
Duration
2-days
Key Facts Please note that the Prevention and Management of Aggression and Violence at Work course is currently only being delivered as an in-house tailored programme for Local Authorities in Ireland.
Who Is It For? This course will be of particular interest to the following staff working in the housing sections of local authorities who deal with the public on a day to day basis: estate based staff;
revenue collectors;
tenant liaison officers;
counter staff.
Course Content The course content will cover the following: what causes aggressive or violent behaviour;
how to identify the early warning signs of violence and aggression;
understanding the cycle of assaults and aggression and our own responses to aggression;
how to de-escalate an aggressive situation;
how to maintain self control (body and voice);
the importance of listening;
how to avoid becoming part of the problem;
identifying verbal indicators of aggressive behaviour and responding using specific skills;
good practice in dealing with staff who have been assaulted.
Lunch provided
No
Parking available
Yes
Handout/Notes Provided
Yes
