CIH Presents- Promoting safe communities: Effective ASB case management strategies in Ireland

This interactive training explores both legal and non-legal tools to help local authority and housing association landlords respond effectively to anti-social behaviour (ASB). By focusing on early intervention, proportionate responses, and good practice, the session supports the goal of building safer, more sustainable communities.

You’ll gain a clearer understanding of what constitutes anti-social behaviour, how to manage lower-level nuisances, and how to approach conflict constructively—drawing on a mix of human insight, professional judgement, and practical solutions.

What will I learn?

By attending this course, you will:

1. Explore how ASB affects individuals, neighbours, and the wider community.
2. Understand when and how to use non-legal remedies to prevent tenancy failure—and when legal action may be necessary.
3. Examine the human behaviours behind ASB, alongside the legal and procedural frameworks.
4. Build confidence in making professional judgements in complex situations.

Who should attend?

This course is ideal for frontline staff working in anti-social behaviour case management, including:

• Housing officers
• Anti-social behaviour officers
• Other staff involved in tenancy or neighbourhood management within local authorities or approved housing bodies

Benefits of attending

You’ll develop a deeper, more practical understanding of how to:

• Respond proportionately to a range of anti-social behaviour
• Choose the most effective approach for different situations
• Balance human insight with procedural knowledge
• Contribute to communities where people feel safe and want to live